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(E)mailing it In

Email, sucks.

This is a post by PR Columnist by Alison Kenney.

Lately I’ve noticed more and more reporters skipping the interview and “writing” their articles based on email interviews.

For a case in point, take this recent HARO query:

“Emails only, please, no phone calls. And please don’t email to arrange a separate interview, I’m just looking to hear some comments from all y’all. Thanks guys.”

While there have always been reporters willing to run with the verbiage PR pros give them – such as lifting a quote from a press release when covering breaking news – now, however, the practice is being used more often and not just for breaking news stories, but more frequently in feature articles.

A couple of well-regarded blogs have commented on this practice recently, although mostly from the perspective of the media.

American Journalism Review wrote about the practice from the journalists’ and editors’ point of view (which is well worth a read). The post expresses concern that email interviews “promote lazy reporting and the use of unreliable sources…”

PR Daily recently asked, “Is the phone interview dead?” and lamented the lack of color an email interview has in comparison with a phone interview, as well as the lack of natural “back and forth that comes from a conversation. Plus, there’s no personal relationship building, however slight, when everything is done in written form.”

In response to the PR Daily post, Clay Ziegler did his own experiment and called a dozen working journalists to quiz them about their interview method preferences. He concluded that the phone interview lives and why that’s a good thing.

Like most changes wrought by new technology (and social media, in particular), old practices may not go away, but new practices – including using IM, Twitter, Facebook and email to get information and quotes for a story – are becoming more and more accepted.

What can PR pros expect as email interviews become accepted practice?

Get with the program – if you need media coverage to communicate your, or your client’s, story, get used to the new way of doing things and accept that some reporters prefer to work this way.

Be prepared – don’t stop at the point of pitching a story; think it through; have your point of view fully vetted and your quote ready.

Enjoy having more control – the good news about email interviews is that there is less chance of being misquoted or of having a reporter pick up on the one throwaway line in an otherwise stellar phone interview.

Use email interviews to bridge distances – if a client is traveling in another time zone and phone interviews aren’t convenient, email interviews can save the day.

Realize that no one speaks like PR quotes in real life – if you email in a corporate-approved quote, and the reporter fails to use good segues or connectors, the result will be a string of presser quotes that fail to add real perspective.

Keep an eye on which outlets use email interviews judiciously and properly – sloppy use of email interviews, in which its clear the writer used email for speed and convenience above all else, can devalue the quality of the media outlet’s content, thereby decreasing the value of your placement.

What do you think? Have you experienced many email interviews lately?

Alison Kenney an independent PR practitioner with more than 15 years of PR consulting experience. She is based on Boston’s North Shore and has worked with organizations in the technology, professional services and consumer industries. She writes a bi-monthly PR column on You can find her at Learn more about Alison Kenney.



Mission Impossible? Migrating to a Career in Public Relations

DSCF0982 - track switch

This is a guest post by technology PR pro and the PR Job Coach, Gerry Corbett.

Being a public relations job coach, I am constantly advising folks about how best to manage and architect their growth as public relations professionals.  Lately though, I am receiving queries about how to migrate into a career in PR from journalism.

Welcome to Mission Impossible!  Making a career change in this economic environment is challenging at best.  However, it is doable with some planning and diligence. For certain, if you currently have a job in journalism it is definitely good training for a career in PR.  That said, do not quit your day job until you have done some preparation.

Here are some steps to consider:

1. Enroll yourself in a PR bootcamp. Check the professional development sites of PRSA, IABC and/or other professional communications organization Web sites.

2. Start developing a network of PR professionals who can give you insight into their jobs. You might even ask one or two PR pros to allow you to shadow them for a couple days to give you first hand knowledge of what public relations folks do. You can do this by attending meetings  and workshops by your local PRSA, IABC, or publicity club chapters.

3. Expand your network of contacts and begin to institutionalize them through tools such as Linkedin and Facebook.

4. Start building an online portfolio of your work that you can use at some point when you begin looking for PR positions.

5. Pick up a couple of books on public relations and read them. You can get some recommendations at Amazon.

6. Start assessing your online brand and insure that what is on the web about you is correct and is positioned the way you want. Build, enhance and/or check your profiles on Linkedin, Facebook, Myspace, Google Profile, Twitter, Digg, Tumblr, Ning, etc. etc. Make sure the information is accurate and says what you want.

Gerard "Gerry" F. Corbett is the PR Job Coach and  Founder and Consultant of Redphlag LLC, a marketing consulting firm.  He has served four decades in technology PR most recently as vice president of branding of Hitachi for more than 12 years.


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