This is a post by PR columnist, Alison Kenney.
People gave multiple reasons for steering away from email: it’s full of spam, they favor real-time communications, younger people think it’s old-fashioned, it’s “one-to-one” in a time of “one-to-many” communication.
The discussions made me wonder what this means for PR professionals. As younger generations enter the PR workplace will they change the way we pitch and communicate? Will their preference for short, immediate communications – such as texting and tweeting – force us to accommodate those styles?
On the one hand, I can see it. We’ve witnessed the demise of pitching via fax (some readers may never have sent a pitch via fax in the first place) and one could argue that pitching via phone has become taboo. It’s become almost impossible to find a publicly listed phone number for some members of the media. Is email the next likely candidate for extinction?
When Vocus asked media for tips on pitching them , at least one writer suggested avoiding email. Freelance journalist Pam Baker responded, “My tip is to pitch me via Twitter or G+ and wait for invite to email me more. That way, pitch doesn’t get lost in email swamp.”
Freelance writer Menachem Wecker makes the point even clearer. In this Vocus article on reporter’s pet peeves about PR pitches, he says, “If someone ever tracks down a reporter who prefers phone pitches to emails, it’d be worth creating a low-budget film documenting that person’s biography. (Perhaps she or he is based in a very small town somewhere, with poor Internet access? Or in a different century?) I happen to prefer Twitter, Google+, or Facebook pitches to email ones (my social media ‘boxes’ are less clogged than my email), and I never understand why spokespeople in training are taught it’s a good idea to send an email pitch and then follow up by phone immediately thereafter.”
On the other hand, the pragmatist in me feels that while email may be becoming obsolete for personal communications, it still plays an important role in business communication. Others have also made the case for email as a business communication vehicle citing its ability to convey and document complex thoughts, lists, action items, etc.
A few email alternatives have sprung up in the business world. As the Boston Globe reports, “the new generation of networking tools from IBM, Salesforce.com Inc., Yammer, and others (like @prsaraevans’ Tracky), go way beyond basic communication. They are, in essence, virtual workplaces that combine the functionality of multiple programs, from e-mail to logistics to content production. In these closed networks, employees can share files, show work in progress, and have personal and group conversations or communications using text, pictures, or live video, without switching back and forth among multiple programs. If users still can’t do without traditional e-mail, those programs can pipe in outside services such as Gmail.” In the PR world, PitchEngine devotees swear by the power of this next generation press release distribution tool.
What do you think? Is pitching via email about to become extinct?
Alison Kenney an independent PR practitioner with more than 15 years of PR consulting experience. She is based on Boston’s North Shore and has worked with organizations in the technology, professional services and consumer industries. She writes a bi-monthly PR column on LindsayOlson.com. You can find her at www.kprcommunications.com. Learn more about Alison Kenney.